Policy

 

 

Effective 12/15/16

 

SHIPPING & RETURN POLICY

 

SHIPPING

 

We ship to most countries worldwide via USPS for all domestic and international packages.

 

Shipping & Handling Charges are as follows: $3.95 flat fee for domestic, takes approximately 3-5 business days.

 

2nd day shipping $13.95 (Order by 1:30PM Central Standard Time for your order to arrive in 2 business days. Alaska ,Hawaii, and Puerto Rico may require an additional

business day.)

 

Next day shipping $23.95 (Order by 1:30PM Central Standard Time for your order to arrive in 1 business days. Alaska, Hawaii, and Puerto Rico may require an additional

business day.)

 

 Free shipping domestic orders of $30 and up.

 

 $19.95 flat fee for all international shipping, take approximately 6-10 business days to many major markets.

 

 Free shipping international orders of $90 and up, for more info please contact info@sassylips.us.

 

 

Please keep in mind that during holidays or limited edition launches, these times may vary. Thank you for your patience.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air

and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

 

 

RETURNS

 

We hope you are completely delighted with your order. However, if for any reason you are not, we are happy to offer an exchange or replacement as long as you return it to us within 30 days, unopened, unused and in its original condition. We reserve the right to refuse an exchange or replacement if items are non-saleable, in most cases we don’t exchange and refund on “make the moment” collection. Parcels must be returned back by registered post. Please contact info@sassylips.us for further information.

 

Unfortunately, we cannot extend this return policy to resellers of our product. For returns outside of the USA, please contact info@sassylips.us.

 

All return refunds and exchanges are processed within approximately 7-10 days upon arrival at our distribution center.

All returns should be mailed to:

Sassy Cosmetics LLC

Attention: Online Returns

565 Sterling Dr,

Richardson, TX 75081 United States

Please include a copy of the original order confirmation in the package.

 

INTERNATIONAL RETURNS

 

We cannot offer merchandise exchanges on orders shipped internationally. For further information about shipping orders outside the United States and it's territories, please contact info@sassylips.us.

 

Unfortunately, we cannot refund your original domestic and international shipping charges. Additionally, we cannot refund fees. In special cases, if you are returning a purchase, you may be eligible for a refund of a portion or all of the duties and taxes from your local customs office. Contact that office directly for details.

 

PRIVACY

 

Sassy Cosmetics, LLC values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions of which this privacy policy is part. You will be asked to register if you would like to use some of the services and features we offer on our website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register with us your information is stored in "my account"

 

You can access "my account" directly to amend any personal details, for example if you change your address. If you wish to place an order on our website you will also be required to provide credit or debit card details. We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. When you give us information, it may be used for:

 

ADMINISTRATION OF OUR SITE

 

The information you give us is necessary to enable us to fulfill your order, to make sure it is delivered correctly and to maintain your account.

 

CUSTOMER SERVICE

 

We ask for your contact details, such as email address and telephone number, to enable us to answer any questions you have about using our website and to notify you about the status of your order.

 

DIRECT MARKETING

 

We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email, post or telephone. You can also choose when registering to receive such information from other carefully selected companies. You will not be sent any unsolicited material unless you indicate that you want to receive details about products, offers, events, etc. when you register. We do not provide your personal details to other companies or individuals for their marketing purposes unless you have indicated when you registered that you wish to receive information about other companies’ products, offers and services. From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this website. Examples of these functions would include the processing of data to process your order and maintain your account including the authorization and validation of credit or debit card transactions, the provision of delivery services, the analysis of data, etc. These companies or individuals may be provided with access to your personal details in order to fulfill their function but may not use such information for any other purpose.

 

COOKIES

 

The Sassy Lips online ordering system uses cookies to record a unique reference on your computer. This means that we can recognize your computer when you access www.sassylips.us and log into your account with your user name and password. We will not use cookies without your prior consent so you have the option of choosing whether or not you would like our website to remember your details before you enter the delivery options section of our ordering process. The use of cookies allows us to remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your Sassy Lips account. Our cookies do not remember your credit card details. You may experience technical difficulties in using our website if you have disabled cookies. If you have disabled JavaScript you will not be able to use this website. You can alter your cookie and JavaScript settings in your browser's preferences which is usually found in the edit menu.

 

DATA PROTECTION

 

Sassy Cosmetics, LLC complies with and is registered under the Data Protection Act.

 

Sassy Cosmetics, LLC is committed to protecting the information we collect from you, which we use to enhance your experience of using our site and to provide you with the merchandise and services you request from us. The above section of our terms and conditions comprises our privacy policy and enables you to understand how we retain and use your personal information. You can at any time change and update the information you have provided by logging into "my account"

 

DAMAGE TO YOUR COMPUTER

 

Sassy Cosmetics, LLC makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it.

Sassy Cosmetics, LLC will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

 

LIMITATION OF LIABILITY

 

Sassy Cosmetics, LLC makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excluded. To the fullest extent permissible, Sassy Cosmetics, LLC will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the website or off-website links; access delays or access interruptions to the website; computer viruses, system failure or any malfunction which may occur in connection with your use of our website; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond Sassy Cosmetics, LLC’s reasonable control. Furthermore, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the website and in no event shall our maximum aggregate liability exceed one hundred pounds sterling.

 

EXCLUSIONS OF LIABILITY

 

Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Sassy Lips or any of its  employees or agents or fraud. These disclaimers and exclusions shall be governed by English law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed sever-able and shall not affect the validity and enforceability of the remaining provisions.

 

COMPLAINTS & SUBMISSION OF INFORMATION

 

If you wish to contact us to complain about any matter in regard to the merchandise, please email us at info@sassylips.us. We welcome your inquiries or feedback on the merchandise you use or might like to purchase. However, it is our policy to decline any unsolicited suggestions or ideas. Any inquiries, feedback, suggestions, ideas or other information you provide to us information will be treated as non-confidential and non-proprietary. Subject to our privacy policy, by providing us with any such unsolicited information you hereby grant Sassy Cosmetics, LLC a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the information in any form, media or technology and whether alone or as part of other works. You also agree that your information may not be returned and we may use your information and any ideas, concepts or know-how contained therein, for any purpose. Furthermore, if you send us any such information you represent and warrant that you own or otherwise are entitled to any and all rights to the information and that your information does not contain or constitute software viruses, commercial solicitation, chain letters, mass mailings or 'spam' in any form. You may not impersonate any person or entity or use any false email address or otherwise mislead Sassy Cosmetics, LLC as to the origin of the information submitted and you agree to indemnify Sassy Cosmetics, LLC and hold Sassy Cosmetics, LLC harmless from and against any claims arising from your claims and/or any third party´s claims to any rights in any such information.

YOUR CONSENT

 

You acknowledge that this privacy policy is part of the terms of service for your use of the sites, and you agree that using the Sites signifies your assent to Sassy Cosmetics, LLC privacy policy. Sassy Cosmetics, LLC reserves the right to change this privacy policy at any time, without advance notice. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. As we may make changes from time to time without notifying you, we suggest that you periodically consult this privacy policy. Your continued use of the sites after the effective date of any modification to the privacy policy will be deemed to be your agreement to the changed terms.

 

If you have any questions about your privacy or security on our sites, please email us at info@sassylips.us and include your name and address in the message.

 

TERMS AND CONDITIONS

 

Sassy Cosmetics, LLC. provides the content and services available on the website to you subject to the following terms and conditions ("Terms and Conditions"). By accessing or using the website, you are acknowledging that you have read, understand and agree, without limitation or qualification, to be bound by these terms and conditions, which include our privacy policy.

 

PRIVACY

 

Please review our privacy policy, which also governs your visit to the website, so that you may understand our privacy practices. Purchase Related Policies The products and services available on the website, and any samples there of we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples that you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our terms and conditions. You may not use any robot, spider, other automatic device or manual process to monitor or copy the sites or any content or information contained therein.

You may not interfere or attempt to interfere in any manner with the proper functioning of the sites. By participating in the sites, you agree that you will not provide to Sassy Cosmetics or the sites any viruses, worms, time bombs and/or other computer programming routines that are intended to damage, detrimentally interfere with, intercept or expropriate any system, data or information and you will not submit any content that may create liability for Sassy Cosmetics.

 

ACCURACY OF INFORMATION

 

We attempt to be as accurate as possible when describing our products on the website, however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors or other content available on the website are accurate, complete, reliable, current or error-free.

 

INTELLECTUAL PROPERTY

 

All content available on the website, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and arrangement thereof (collectively, the ‘content’) is the property of Sassy Cosmetics, LLC and is protected by United States and international copyright laws. The trademarks, logos and service marks displayed on the website (collectively, the ‘trademarks’) are the registered and unregistered marks of Sassy Cosmetics, LLC, our affiliates, partners or licensors, in the United States and other countries, and are protected by United States and international trademark laws. Except as required under applicable law, neither the ‘content’ or ‘trademarks’ nor any portion of the website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified or otherwise exploited, in whole or in part, for any purpose without our prior written consent. Requests for permission should be directed to our Dallas office via email at info@sassylips.us.

 

WEB SITE ERRORS

 

Sassy Cosmetics, LLC endeavors to present the most recent, accurate and reliable information on our website at all times. However, there may be occasions when some of the information featured on sassylips.us may contain incomplete data, typographical errors or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. But please be aware that we present our content (as is) and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

 

COLOR

 

The color samples should be used as a reference only in conjunction with the written descriptions. Due to the nature of color calibration, the colors on your monitor may differ from the actual product.

 

YOUR OBLIGATIONS AND RESPONSIBILITIES

 

In the access or use of the sites and third party sites, you must comply with these terms and conditions and the special warnings or instructions for access or use posted on the sites. You must always act in accordance with the law and in good faith. It is strictly prohibited to use or contact the sites to harass or disparage Sassy Cosmetics, its personnel, products or services. No unsolicited email (spam) may be directed to or through the sites. Users may not use the sites in order to transmit, distribute, display, store or destroy material (a) in violation of any applicable law or regulation, (b) in a manner that will infringe the copyright, patent, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity or other personal rights of others, or (c) that is libelous, obscene, threatening, abusive or hateful. If you default negligently or willfully in any of the obligations set forth in these terms and conditions (including our privacy policy), you shall be liable for all the losses and damages that this may cause to Sassy Cosmetics, our affiliates, partners or licensors.

 

SUBMISSIONS

 

Any unsolicited suggestions, ideas, inquiries, materials, feedback or other information you provide us will be treated as non-proprietary and non-confidential and, by submitting such information, you hereby grant us a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute and display such information in any form, media or technology, whether now known or hereafter developed, alone or as part of other works. You also acknowledge that your submission of information may not be returned and we may use your submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products.

 

Representations and Warranties, Limitation of Liability The website is presented ‘as is.’ We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the website, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.

 

We are not responsible for timeliness, accuracy, unavailability or interruptions in availability, viruses or other defects in the website or its contents. In no event will we be liable for any direct, indirect, special, incidental or consequential damages of any kind (including lost profits) related to the site regardless of the form of action whether in contract, tort or otherwise, even if we have been advised of the possibility of such damages.

 

FRAUD PROTECTION

 

We reserve the right to refuse to process and order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order of our customer service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

 

DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) NOTICE

 

Sassy Cosmetics, LLC owns, protects and enforces copyright in its own creative materials and respects the copyright properties of others. This website may contain materials of third parties and links to third party sites, portals and directories. As a result, materials of third parties, not owned or controlled by Sassy Cosmetics, LLC are included in or linked to the website or are stored or transmitted over Sassy Cosmetics, LLC’s website. To the best of Sassy Cosmetics, LLC’s knowledge, these materials do not infringe the copyrights of others. Upon receipt of proper notice of claimed infringement, Sassy Cosmetics, LLC will respond expeditiously to follow the procedures specified in the DMCA to resolve the claim between the notifying party and the alleged infringer who provided the materials in issue, including, where applicable, removing or disabling access to materials claimed to be infringing or by removing or disabling access to links to such material. It is the policy of Sassy Cosmetics, LLC to terminate its relationships with third parties who repeatedly infringe the copyrights of others where such parties are known to Sassy Cosmetics, LLC to be repeat infringers in connection with their use of Sassy Cosmetics, LLC’s website, links or storage and communication systems and networks. The designated agent (i.e. the proper party) to whom you should address such notice is customer service, Sassy Cosmetics, LLC info@sassylips.us.

 

DISPUTES

 

With respect to any dispute regarding the sites, all rights and obligations and all actions contemplated by these terms and conditions shall be governed by the laws of Texas, as if the terms and conditions were a contract wholly entered into and wholly performed within Texas.

 

GENERAL

 

By using the sites, you acknowledge and agree that these terms and conditions, which include our privacy policy constitute the complete and exclusive agreement between us concerning your use of the sites, and supersede and govern all prior proposals, agreements or other communications.

 

We reserve the right, in our sole discretion, to change these terms and conditions at any time by posting the changes on the sites. Any changes are effective immediately upon posting to the sites. Your continued use of the sites constitutes your agreement to all such terms and conditions. If you have any questions regarding these terms and conditions, please contact us at info@sassylips.us.

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